Privacy Policy
Let’s get straight to the point. You called Chilly Pro HVAC to fix your furnace or tune up your AC. You didn’t ask us to sell your personal information. We treat your digital privacy exactly how we treat your physical home. We show up, do the work, clean up, and leave things better than we found them.
This policy is effective as of May 23, 2026.
The Information We Actually Collect
We do not harvest data for fun. We collect exactly what we need to run a proper, efficient HVAC business.
When you request a quote or book a repair, you give us direct information. This includes your first and last name, your primary phone number, your email address, and your physical service address. We cannot dispatch a technician without these basic facts.
We also collect diagnostic details. If you use our contact form to upload photos of a frozen evaporator coil or a rattling condenser unit, we keep those images on file. This removes the guesswork. It helps our technicians arrive with the right parts on the first truck roll.
Then there is the technical data. When you browse chillyprohvac.com, our web servers automatically log standard digital footprints. This includes your IP address, your browser type, your operating system, and the specific pages you read.
Cookies and Website Analytics
We use cookies. These are small text files placed on your device that help this website function properly.
Some cookies are strictly necessary. They keep the website from crashing when you try to submit a contact form. Other cookies are persistent. They remember your preferences if you return to our site a week later to check a maintenance guide.
We also run Google Analytics and Google Search Console. These tools help us separate the signal from the noise.
We use this analytics data strictly to improve our content quality. If 500 people in our local service area search for “why is my heat pump blowing cold air” and land on our site, we know we have a blind spot. We use that information to write a better, more accurate guide on heat pump defrost cycles. We want to answer the exact HVAC questions you actually face. We do not use this data to track your behavior across the broader internet.
How We Put Your Data to Work
We use your details to get the job done.
First, we use it for scheduling and dispatch. We send your address and phone number to the technician assigned to your specific route. They need to know where to park the van.
Second, we use it for estimates and invoicing. We email you detailed quotes for new ductwork. We send digital invoices when we replace a blown dual run capacitor.
Third, we use it for critical communication. If a massive winter storm is approaching and we need to reschedule routine maintenance to handle no-heat emergencies, we will call or text you immediately.
Finally, we use it for warranty tracking. If we install a new two-stage furnace in your basement, we register that equipment. We keep your installation date and model numbers on file so we can honor our labor guarantees and process manufacturer warranty claims quickly.
Who Gets to See Your Information
We never sell your personal information to third-party data brokers. We never rent our customer list to outside marketers.
We do share specific details with our trusted operational partners. These are the companies that help us run the business.
- Our field service management software holds your customer profile.
- Our payment processor handles your credit card details to clear the invoice.
- Our email provider routes your appointment confirmations.
These partners are locked down by their own strict privacy rules.